Christmas gift – will it arrive in time?
It is very close to Christmas and we can no longer guarantee delivery by the holiday (Wed December 25th). Contact us if you would like to expedite a shipment. 800 873 4960 firstname.lastname@example.org
The toy I want is out of stock – when will it be available again?
Stock levels vary during the year. Email us at email@example.com and we will give you an estimate of when we think the item will be available again. Alternatively, re-check the website on a regular basis.
Is the office open during the holidays?
During the holiday week (December 23rd to December 27th 2013) we will be working reduced hours. We will be closed on Wed December 25th and Thursday Dec 26th.
Where are the toys made?
We have two small factories or workshops. One is in Vietnam, and last year we opened a second factory in Wisconsin, USA.
What kind of wood do you use for Tree Blocks®?
We use a variety of species from a variety of sources. In the USA they include: Ash, Maple, Walnut, Locust; In Vietnam they include Swan (phonetic spelling), Acacia and Lychee.
Where does the wood come from?
More than 90% of our wood is reclaimed by-product from landscaping, fruit tree pruning and lumber mills. Some branches come from trimming around power lines. Some branches come from the cleaning the edge of a farmer’s field.
What is used to finish the wood?
Vietnam made toys are finished with Neem oil. US made toys are sealed with baked in wax. Both finishes are made in a food grade facility. That means they are safe to make cosmetics or even to eat.
I am having problems putting the tree house together – where can I get help?
Email us at firstname.lastname@example.org and we will email you some instructions. Alternatively, telephone us on 800-873-4960.
I don’t have a Paypal account – how can I pay?
Paypal will accept all other credit and debit cards. You do not need a Paypal account. Just click the button called “Paypal” (notice the different cards shown underneath) and you will be invited to put in your credit card details. If you are using your Paypal account, make sure the billing and shipping address Paypal has listed for you is still up to date.
How long will my order take to arrive?
When we receive an order, the typical turn around time at the warehouse in Wisconsin is 2-3 business days. We typically use Fedex ground which takes approx. 3-10 days depending on your location. So, you can generally expect your order in one or two weeks. If your shipment is urgent, contact us and we can arrange to expedite your shipment for an additional charge.
My order is urgent. How do I arrange an expedited shipment?
It is best to contact us by telephone on 800-873-4960 and we will help you decide your best options.